Shipping Policy
Order tracking
Once your order has shipped, your tracking information will update within 1 to 2 business days. We will send you a shipping confirmation email that includes your personal tracking link.
Alternatively, you can track your order whenever you like at tryshiftarmor.com/apps/parcelpanel.
Have a question about your delivery? Reach out to support@tryshiftarmor.com and we will go through your shipment details with you.
Shipping information
All orders are processed within 1 to 2 business days. Orders are dispatched from Monday to Friday. Any order placed on a Saturday or Sunday will be processed the following Monday.
Estimated delivery times once dispatched:
| Country | Delivery time |
|---|---|
| United States | 6–12 business days |
| United Kingdom | 7–12 business days |
| Australia | 7–12 business days |
| Germany | 7–15 business days |
| Rest of Europe | 7–15 business days |
| Rest of the World | 7–12 business days |
Please note that all delivery times are estimates. They exclude weekends and public holidays, and parcels may take a little longer during busy periods.
Customs and import duties
At the moment, we cover all customs fees and import duties, meaning there is nothing extra to pay when your order arrives. We are unable to guarantee how long this will continue, but any change would only affect new orders.
Shipping address
Please make sure your shipping address is correct before completing your purchase. ShiftArmor cannot be held responsible for orders sent to an incorrect address entered at checkout.
Our carrier is unable to deliver to PO Box addresses. Please provide a physical street address instead.
Order changes and cancellations
If you need to update your address or cancel your order, email support@tryshiftarmor.com with your order number within 12 hours of placing it. Since we move quickly on every order, it may have already entered fulfillment by the time we receive your request. All change and cancellation requests require approval.
Lost or stolen packages
ShiftArmor is responsible for delivering your order to the address entered at checkout. Once a parcel has been marked as delivered by the carrier, we cannot be held liable if it is lost or stolen. Please ensure your chosen delivery location is safe and secure.
If your tracking has gone without an update for longer than usual, email support@tryshiftarmor.com and we will check with the carrier for you.
Contact us
Email us at support@tryshiftarmor.com and we will reply within one business day, Monday to Friday.